Free diagnosis
We look at the issue remotely. Then we tell you what's wrong. Revolutionary.
Computer repair. Mostly from your couch.
Your computer broke. You don't have to go anywhere.
Start with a free remote diagnosis. We tell you what's wrong and what it'll cost before any paid work begins. Weirdly simple.
How it works
No vague quote. No surprise invoice. No ritual sacrifice at a big-box repair counter.
Approve the fix
You see the work and the price up front. You say yes before anything billable happens.
Get it fixed
We fix it remotely, usually the same day. Your couch remains available.
Services
Straight prices for common fixes. If the machine makes things complicated, you get a quote first. Not a surprise later.
Remote Diagnosis
Free
Remote Troubleshooting
$60/hour
Virus & Malware Removal (Remote)
$79
Services
Straight prices for common fixes. If the machine makes things complicated, you get a quote first. Not a surprise later.
Remote Diagnosis
Free
Remote Troubleshooting
$60/hour
Virus & Malware Removal (Remote)
$79
Tune-Up & Optimization (Remote)
$49
Windows 11 Install
$99
Hardware Upgrade / Install
Parts at cost. Because marking up a graphics card doesn't make us more talented.
$59 flat labor
Desktop Repair
Diagnosis is free. The quote is firm. Parts are extra. No invoice roulette.
From $89
Website Design
Five-page brochure site. Larger build? Custom quote. No agency fog machine.
From $599
Website Design Consultation
Free
Flagship support
Starlight Care Plan
Ongoing maintenance and priority support. Your computer stays clean, current, and ready to work. Boring is good.
$29per month
About
Starlight Systems is a Chattanooga computer repair service built remote-first. No shop visit. No waiting room. Straight answers. Flat pricing. Apparently that needed inventing.
Based in Chattanooga, TNRemote services available anywhere
Customer reviews
4.6 stars on Google · 10 reviews
Recommended on Facebook
Jada Blackwell
“Starlight Systems is amazing! I had an incredible experience, professional, knowledgeable, and truly dedicated to quality. The attention to detail that goes into every build is obvious, and the customer service is just as impressive. You can tell they genuinely care about their work and their customers. If you're looking for someone who takes pride in what they do and delivers top-tier results, this is definitely the place to go. Highly recommend!”
Daniel Garner
“Acquired some hostile exe file in my systems programs. A good IT friend tried, but could not solve the problem. Starlight took less than 24 hours to locate, fix the problem, and do some routine (for him, not for me) software tune ups, so now my trusty old laptop not only has lost the hostile file, but now is faster than it was years ago. HIghly recommend this business for any IT issue you may have.”
Your computer is acting weird. Good start.
Contact StarlightCustomer reviews
4.6 stars on Google · 10 reviews
Recommended on Facebook
Jada Blackwell
“Starlight Systems is amazing! I had an incredible experience, professional, knowledgeable, and truly dedicated to quality. The attention to detail that goes into every build is obvious, and the customer service is just as impressive. You can tell they genuinely care about their work and their customers. If you're looking for someone who takes pride in what they do and delivers top-tier results, this is definitely the place to go. Highly recommend!”
Daniel Garner
“Acquired some hostile exe file in my systems programs. A good IT friend tried, but could not solve the problem. Starlight took less than 24 hours to locate, fix the problem, and do some routine (for him, not for me) software tune ups, so now my trusty old laptop not only has lost the hostile file, but now is faster than it was years ago. HIghly recommend this business for any IT issue you may have.”
James Velez
“Rob at Starlight Systems is a genuies. Anytime I have tech problems I just get in contact with him. He puts all his effort into getting you situated and I haven't had an issue he can't fix yet. To top it all off I would definetly come back was super easy to talk to and very enthusiastic about his work.”
David Schleifer
“Had a sudden unknown problem with my PC and called Starlight after hours, they immediately got back to me, made an arrangement and drove up to my mountain home to assess, fix and and cleanup my computer, getting it back to running fast and efficient. Definitely will call them again for all my computer needs.”
anna wilson
“Rob did a fantastic job fixing my PC. I couldn't figure out why I couldn't get the wifi to work and thought the whole motherboard was trash but Rob was able to go in and troubleshoot the system and fix it up. Thank you so much for your help!”
Kaleb McLeroy
“I had a dead PC, and they diagnosed/repaired it within a day. The price was very agreeable as well. Definitely recommend this place for any PC repairs, or upgrades!”
Fred
★★★★★
“Great customer service !”
Yvonne Mason
★★★★★
“AMAZING WORK!!”
Preston Ingram
Krystal Roth
Questions, answered.
Straight answers before you call, book, or hand over the computer.
How does remote repair work? What do I need to install?
We use RustDesk. It's free for you. No account. No subscription ambush.
How it works
- Download RustDesk from rustdesk.com. Open it.
- Give us the 9-digit ID and one-time password on the screen.
- We connect. You watch everything we do in real time.
- Want to end the session? Close RustDesk. That's it.
Security
- Every session is end-to-end encrypted.
- RustDesk is open-source. The code is public and auditable, not hidden behind a trust-us page.
- Close it and nothing stays running or connected.
- We can't get back in later unless you explicitly set up unattended access. That's only for Care Plan members.
What we need from you
- Be at your computer for the session.
- Stay reachable by phone or text while we work.
- Don't use the machine while we're in it. Two drivers, one keyboard. Bad system.
- Close RustDesk when we're done.
What's the difference between remote diagnosis and remote troubleshooting?
Diagnosis is free. We identify what's failing in plain terms and quote the fix. No technical repair steps. No DIY guide disguised as free labor. Troubleshooting is the actual repair work. That's $60/hr.
How fast is the turnaround?
Most remote jobs are done the same day or next day. Hardware jobs depend on parts. Either way, you get a time estimate up front.
Do you make house calls?
We're remote first. On-site visits around Chattanooga can still be arranged. Call and ask.
Do you do soldering or board-level repair?
No. We don't do soldering jobs or board-level repair — things like HDMI port replacement on game consoles are outside what I offer.
What if my computer has pests in it?
Roaches, bed bugs, or any other infestation means we stop. We're a computer repair service, not pest control. If bugs are found in your PC, we can cancel the repair and charge a $25 infestation fee.
Will you look through my files?
No. We touch what the repair requires. Your files are your business. Full stop.
Do you keep my passwords?
No. If you share one for the repair, change it when we're done. We don't collect passwords as souvenirs.
Do you ever do paid work without asking me first?
Never. You get the diagnosis and the price first. Nothing billable happens until you say go. Mystery charges can stay with the cable companies.
Is the diagnosis really free?
Yes. We identify the problem in plain terms and quote the repair before anything paid starts. Don't want the repair? You pay nothing. “Free” is doing its normal job here.
What is the Care Plan?
$29 a month covers remote tune-ups, virus checks, and priority support. Small problems get handled before they become expensive personalities.
How do I pay?
By card through a secure payment link. Parts we need to buy for your repair are paid for before we order them. Remote repair labor is paid in advance — work begins once payment clears. In-person repair labor is paid on completion.
What's included in the $599 website?
A five-page brochure site: home, services, about, reviews, and contact. Built fast. Mobile-friendly. Ready to put your business online. Bigger builds get a custom quote, not vague agency arithmetic.
Free Diagnosis
Tell us what the computer is doing. We review the symptoms, name the problem in plain terms, and quote the repair before anything paid begins. No decoder ring required.
Privacy Policy
How we handle the information you give us.
What we collect
Your name, phone number, email, device info, and problem description — only what you give us through the repair release form or when you contact us.
Remote sessions
During a remote repair we can see your screen; we don't open, copy, or keep your personal files, and we don't keep your passwords.
Payments
Payments are processed securely (e.g. Stripe); we don't store your card numbers.
What we don't do
We never sell or share your information with anyone except as needed to complete your repair or process payment.
Cookies / tracking
This site doesn't run ads or tracking cookies.
Your rights
Ask us any time what info we have about you, or ask us to delete it, at the contact info on the Contact page.
Skip the runaround.
Repairs go through Free Diagnosis. Installs, websites, consultations, and everything else go through the contact form. Two paths. Neither has a phone tree.
Need a repair?
Every repair starts in the Free Diagnosis portal. It collects the symptoms and your signed release before diagnosis begins. One form. No back-and-forth scavenger hunt.
Start Free Diagnosis- Phone(423) 362-7954
- Emailrobertshehan1997@gmail.com
- Service areaChattanooga, TN
Remote support available anywhere - FacebookVisit Starlight Systems